Hendy Mazda Horsham
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- Based on 16 verified purchases in the last 3 months
Hendy Mazda Horsham Verified Purchases
Total Active Purchases:
670
(Verified: 670)
I'd suggest Hendy Mazda Horsham to a friend because Full and careful explanation of PCP requirements and made sure I felt comfortable with payments.
Good morning John. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
The sale was handled by Melissa who was very friendly and also very efficient. Melissa also organised the handover which went well. Unfortunately the V5 document had been lost which caused a slight hiccup which Melissa is now resolving.
To be honest i had a very good experience on the day of the vehicle purchase. However, what makes me very cross is that my Mazda CX-60 was (supposedly) serviced by Mazda Horsham on 1st of September (prior to delivery on 3/9/26) but till this day (today is 15/9/26) i have not received any written evidence of service being done. I called the centre on 4 occasions (twice last week and twice this week) and asked for the evidence to be emailed to me, if they struggled to upload it onto the Mazda portal. Each time I was told that the matter will be sorted out. Unfortunately, it’s been 2 weeks now and nothing constructive happened. I still cannot see any evidence on the Mazda digital service record, that service was done on 1/9/26 and the battery healthcheck was performed. Both (service and battery health check) were conditions agreed between myself and Melissa , the sales person, on the day of vehicle purchase. This is extremely disappointing and now instead of enjoying my newborn baby, i am left with uncertainty whether the service was actually performed prior to delivering of my vehicle….
Based on this I would not recommend this centre to anybody.
My experience at Hendy Mazda Horsham could have been better because
Good morning Eve. I'm very sorry to see this and can only apologise for the inconvenience at this time. If you wish to raise a complaint, please could you email our 'customerfeedback@hendy-group.com' address with your contact information, registration number, and any further details you may have about your experience so we can escalate this to our management team for investigation. Kind regards, Jonathan.
Hendy Mazda Horsham were great because it's local ,convenient and professional
Good afternoon Mrs Blaney. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
The staff at Hendy Mazda Horsham were good because they were very friendly and welcoming on the sales side, however nobody approached me when I entered girls on reception were particularly disinterested and the salesman who handed over the car did not know or got wrong certain aspects of the vehicle. The main salesman was excellent.
Good afternoon Robert. Thank you for sharing your 5-star review and feedback! We really appreciate it and I will forward your comments onto the team as well. If there is anything more we can do to assist, please let us know! Kind regards, Jonathan.
Hello Steve,
Thank you so much for your brilliant rating. Please contact us directly if there is anything else we can help with.
Kind regards, Hendy Mazda Horsham.
Contact
Location
Hours
Closed
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 6:00pm
Sunday
Closed
Monday
8:30am - 6:00pm
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Tuesday
8:00am - 8:00pm
Wednesday
8:00am - 8:00pm
Thursday
8:00am - 8:00pm
Friday
8:00am - 8:00pm
Saturday
8:30am - 5:00pm
Sunday
10:00am - 4:00pm
Monday
8:00am - 8:00pm
